Despite ROYAL products being new in the USA, we are not a new company. Our products have been sold around the globe for the past five years. As such, below are a list of product and policy questions that many of our customers have asked us from other parts of the world. We have done our best to group these into categories including: About Our Company, Our Wood Choices, Our Instrument Models, Instrument Set up and Maintenance, Our Policies. If you don’t find your questions answered on this page, please send us a message through our Contact Us Form. We will be happy to answer them for you.
ABOUT OUR COMPANY
Q: IS ROYAL A NEW MANUFACTURER?
A: No we are not. While our USA collection is being designed based on the needs of this market, through our combined experience as educators, performers, clarinet specialists and instruments designers, ROYAL has been making clarinets for other markets for over 5 years. Our collection of European instruments, some of which include a Basset A clarinet, a C clarinet in Cocobolo with gold keys, and a Boxwood and Grenadilla One piece soloist model available in Bb and A, have been sold for the past five years in various markets around the world.
Q: ARE YOUR EUROPEAN MODELS AVAILABLE IN THE US?
A: While our initial focus is to roll out the models we are designing for the US market, we will from time to time have ‘trunk show’ showcases that will feature models we sell in other markets for those who are interested. In the meantime, if you are aware of a model you specifically want to try, contact us and we will do our best to help you try one out.
Q: WHAT MATERIALS DO YOU USE IN THE INSTRUMENTS?
A: Our products are fabricated from carefully selected materials such as Grenadilla, Cocobolo and Boxwood; which generate a rich mature timbre. Through newly patented technology, Royal Products offer better control over voicing, enhanced resonance and tonal complexity. Our products embody beautiful craftsmanship combined with a deep understanding of the acoustics and subtleties of the clarinet.
ABOUT OUR WOOD CHOICES
Q: WHAT IS THE DIFFERENCE BETWEEN GRENADILLA, COCOBOLO AND BOXWOOD?
A: Grenadilla and Cocobolo offer very different tonal characteristics. The sound that Grenadilla products produce contain more high overtones and, therefore, have been described as having “ping.” Cocobolo has less of these high overtones and is often described as being “warmer” than Grenadilla. Cocobolo also tends to project more than Grenadilla. Boxwood has a sweeter more mellow voice than either Grenadilla or Cocobolo.
Q: WHY ISN’T COCOBOLO OR BOXWOOD USED BY MORE MANUFACTURERS?
A: While Grenadilla is a predictable wood that is relatively easy to work with, Cocobolo requires more advanced knowledge and practices when using it to design and manufacture clarinets. Cocobolo and Boxwood can be difficult to work with and creates challenges in the way it is machined which requires more skill.
Q: DOES COCOBOLO OR BOXWOOD CRACK MORE OFTEN THAN GRENADILLA?
A: Our experience manufacturing is that neither cracks any more, or less, than Grenadilla.
ROYAL SET UP AND MAINTENANCE
Q: WHAT KIND OF SET UP HAS BEEN COMPLETED ON MY NEW ROYAL CLARINET?
A: All our instruments are assembled with the goal of achieving a proper seal so that you are able to determine if the instrument will meet your playing goals and needs. We customarily use Valentino pads because they ensure a solid stable ‘seat’ and are ‘neutral’ in that they neither sound bright nor dark but simply showcase the authentic tonal characteristics and response of the instrument. We suggest that you consider coming to one of our maintenance workshops to learn more about the care of your instrument, or simply overhauling it with the professional repairtech of your choice after 6 months of use to ensure the highest results.
Q: HOW DO I PROPERLY BREAK IN MY INSTRUMENT AND SHOULD I OIL MY CLARINET?
A: Great question! Read our suggested break in and oiling instructions here.
Q: WHAT IF MY BARREL/BELL IS NOT FITTING PROPERLY?
A: Most woodwind technicians are able to adjust any tenon cork to make it fit. Sometimes fit problems are due to changing weather conditions which, while they can remedy themselves over time, its better to take it into a trusted shop and have it properly re-adjusted to ensure it does not crack from the pressure of an overly tight fit.
ROYAL CLARINETS, BARREL AND BELLS
Q: WHAT IS THE DIFFERENCE BETWEEN OUR CLASSICAL, COHLER ELITE AND WEIN MODEL BELLS?
A: The Classical model bell is largely color balanced. The Cohler Elite has a little more back pressure and has more of a U taper to the sound. The Wein is the darkest of the three and offers less to blow against. But in general, remember that each bell has a different outside profile, bore design and weight, all of which affect the tone, response and projection.
Q: WHAT IS THE DIFFERENCE BETWEEN OUR LEGEND, COHLER ELITE AND WEIN BARRELS?
A: The LEGEND Barrel is designed to improve the response, intonation and tone of professional clarinets. The COHLER ELITE is a slightly darker version and has a warmer shape of sound, that is slightly less direct. The WEIN barrel is the darkest of the 3. However, the best way to experience the differences between these models is to try all three for yourself.
Q: WHAT BARREL LENGTHS DO YOU OFFER AND WHY WOULD I WANT A DIFFERENT LENGTH THAN THE STOCK BARREL I ALREADY HAVE?
A: We offer Bb/A barrels in lengths from 64-68mm. All our barrels will fit Buffet, Leblanc, Selmer and Yamaha Clarinets. For clarinets with pitch/intonation problems, it’s quite possible one of our barrels can help you solve your tuning issues, and it’s also possible that they will just magnify the problem on your instrument, especially if it is very old. It’s common to try and replace a barrel as a first or second step before needing to face that it’s time to buy a new instrument. You might want to check out our checklist of when you know it’s time for a new clarinet. Contact us to inquire about barrels for your specific needs.
Q: WHAT CLARINETS DO OUR BARRELS AND BELLS FIT?
A: Our barrels and bells are designed to fit most common models of clarinet. The standard models will fit Buffet, Leblanc, Yamaha, Selmer Series 9 and 10, and many other clarinets.
Q: WHAT IS THE DIFFERENCE BETWEEN OUR CLASSICAL Bb AND A, AND OUR ROYAL VOCE Bb AND A?
A: Our professional CLASSICAL line of clarinets were designed to improve voicing for advancing clarinetists. For those looking to define their musical voice, our CLASSICAL line offers a variety of colors and shapes that complement different vocalization needs and challenges for the advancing clarinetist. To learn more, consider taking our voicing course to better understand how this innovative line has been designed.
Our ROYAL VOCE line, which will launch in the summer of 2017, was designed for those musicians who have mastered their voicing and are seeking more flexibility and freedom of expression in their playing. The ROYAL VOCE line offers a bigger shape of sound and enhanced flexibility and greater tonal coloring.
Q: WHY ARE ROYAL CLARINETS NOT AS EXPENSIVE AS OTHER MAJOR BRANDS?
A: First of all, by selling direct to you, we dramatically reduce our marketing, collection, and distribution costs. These savings allow us to put more of our dollars into manufacturing ‘smart’. We utilize modern production techniques, source the best raw materials- even if it means paying a slightly higher price, and deploy best practices to properly age and season our wood before putting it into use. We see no reason for you to pay more to simply cover more overhead. We are proud of our beautifully manufactured clarinets that we laboriously hand-assemble and hand-finish to our exacting standards for you.
Q: CAN I ORDER CUSTOM KEYWORK ON YOUR CLARINETS?
A: If you have a special request, please use our Contact Us form to send us a message. We will consider all requests. Please note: Custom requests will carry additional parts, labor charges, will require a lead time and deposit.
Q: WHY DO YOU NOT INCLUDE A MOUTHPIECE WITH YOUR CLARINETS?
A: If you are an advancing or professional player, its pretty common to already have a favorite mouthpiece and it is likely you will use that mouthpiece with our clarinet. Therefore, we don’t see a need to add that additional cost to the instrument.
Q: HOW DO I ORDER A CLARINET?
A: Please order directly from our website using the e-commerce functionality. After receiving your order, one of our staff members will contact you to confirm the purchase and provide you with a delivery date.
Q: HOW LONG DO I HAVE TO WAIT FOR A CLARINET ONCE I ORDER IT?
A: Currently, we have just begun our wait list for our new ROYAL VOCE Bb and A and low C ROYAL VOCE bass clarinet and low C student model. Our Classical Bb an A are available for purchase now.
Q: DO YOU MAKE A, EB, C, D, G, OR BASS CLARINETS?
A: Currently, we manufacture Bb and A Clarinets. We do have a European Rosewood C clarinet that is currently only a special order in the USA. Our low C student and wood bass clarinets are expected to be available before the fall of 2017. Other models are in development and will be available for purchase in the future. To learn about our upcoming product releases, sign-up for our newsletter and follow our Facebook page to stay up to date on the latest Royal product news!
Q: HOW DO I ORDER A ROYAL PRODUCT?
A: Please purchase Royal clarinet products directly from us using the e-commerce functionality on this website. Any questions? Just ask us!
Q: CAN I EXCHANGE A BARREL OR BELL THAT I NO LONGER USE?
A: We do not offer an exchange policy on our products unless they have cracked and you have purchased them from us. Learn more about our warranty.
Q: My ROYAL BARREL, BELL OR INSTRUMENT IS CRACKED. WHAT DO I DO?
A Royal Musical Instruments offers a two-year (3 year) warranty on all of our products. This warranty covers cracks not caused by negligence or misuse. To qualify for warranty, the product must have been purchased from from Royal Musical Instruments in the USA. Products purchased from online auction sites, or through a third party, are not covered by our warranty.
Q: DO ANY MUSIC STORES CARRY YOUR PRODUCTS?
A: In order to provide the highest quality level instruments that will help you sound and play your best at the most affordable price, we have chosen to sell directly to you. We do work with a select number of qualified repair technicians who believe in the power of music to shape lives, and whom want to become certified repair techs for our products. If you know a great technician, please refer them to us!
If we did not answer the question you have don’t hesitate to send us a message through our Contact Us form. We will be happy to answer any question you have.