ROYAL clarinets have a 3 year warranty. If a crack appears in the body of the instrument in the first year, and it goes through the bore, we will replace the entire clarinet. If the crack occurs only in the barrel or bell only that part will be replaced however.
In year 2 or 3, if a crack appears in the barrel, body, or bell, only the part which cracked will be replaced or repaired to the customer’s satisfaction.
Because we use very high quality silver plating on our keys, we have experienced little to no problems with them. As such, if there were to be a mechanical defect in the first year, that is related to the manufacturing process, we absolutely are happy to replace anything that is defective. Any problems that occur with plating during the warranty period will be decided upon at our discretion.
If you experience an issue with your instrument that you feel falls under our warranty coverage, please contact us. Damage due to owner carelessness or neglect, included, but not limited to, improperly breaking in a new clarinet or barrel or bell, is not covered by our warranty.
All shipping costs associated with the repair or replacement of any warrantied instrument are the responsibility of our customer.